Cancellation and Refund Policy

At QubitVPN, we strive to provide a reliable and secure VPN service to meet your needs. If you are not completely satisfied, our refund policy outlines the terms and conditions for requesting a refund. Please read this policy carefully.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

a. Money-Back Guarantee

• We offer a 14-day money-back guarantee on all new subscriptions.

• Refund requests must be submitted within 14 days of the initial purchase.

b. Technical Issues

• If you encounter technical problems that prevent you from using the service and our support team is unable to resolve the issue, you may request a refund.

• Refunds for technical issues are evaluated on a case-by-case basis.

c. Renewals

• Refunds for automatic subscription renewals will only be considered if the request is made within 14 days of the renewal date and the account has not been actively used during that period.

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Outside the Money-Back Guarantee Period: Refund requests made after the 14-day guarantee period will not be honored.

• Usage of Service: If the service has been used extensively or abused (e.g., hosting prohibited content or engaging in illegal activities), refunds will be denied.

• Violation of Terms of Service: Accounts terminated for violating our Terms of Service are not eligible for refunds.

• Third-Party Payments: Payments made through resellers or third-party platforms must be addressed with those providers.

3. Refund Process

To request a refund:

• Contact Us: Email [email protected] with your refund request, including your account email and transaction details.

• Evaluation: Our team will review your request and respond as quickly as possible.

• Refund Method: Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

4. Additional Notes

• Partial Refunds: In some cases, partial refunds may be offered based on the remaining time or circumstances.

• Chargebacks: Initiating a chargeback with your payment provider without contacting us first may result in permanent account suspension.

5. Changes to Refund Policy

We reserve the right to update this refund policy at any time. Significant changes will be communicated via email or posted on our website.

6. Contact Information

If you have questions about this Refund Policy, please contact us:

Email: [email protected]

By subscribing to QubitVPN, you acknowledge that you have read and agreed to this Refund Policy. Thank you for choosing QubitVPN!